Emergency Department Patient Services Representative

Job ID: 5997275905 Status: Full-Time Regular/Temporary: Regular Shift: Facility: Corporate Revenue Cycle Department: Rev Cyc Patient Arrival Location: 1001 E.
Second Street, Coudersport, PA Union Position: No Salary Range: $ 16.
94-25.
87 USD UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support patient registration at the front desk and bedside located at UPMC Cole.
Status: Full-time, 40 hours Shift: days,evenings,nights Days: Various days, including weekends and holidays.
An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence.
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient’s visit to a UPMC Hospital.
Responsibilities: Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.
Counsels patients regarding insurance coverage and expected financial liability.
Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
Provides a warm greeting for all patients.
Support and contribute to UPMC core values and guiding principles of Your Care.
Our Commitment and abide by all UPMC departmental policies, procedures, and goals in the process of performing all job responsibilities.
Incorporates acts of dignity and respect in daily interactions.
Proper patient identification to start clinical record (utilizing biometrics if applicable) Facilitator of financial gatekeeping with clinical partners.
Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
Obtains or updates necessary demographic and insurance-related information.
Works independently to perform a timely patient interview and registration for services at the bedside.
Generates and completes all applicable forms and necessary communications.
Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc.
under all conditions and circumstances.
Qualifications: Completion of High School graduate or equivalent.
One year of experience in healthcare is preferred.
Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred.
Experience with personal computer based applications, other various office equipment and proficient typing skills Excellent interpersonal, written and verbal communication skills are required.
Initiative to work productively with minimal supervision.
Able to work well under pressure.
Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran BENEFITS AND LIFE AT UPMC Why Work Here We know that you have many options when choosing where to build your career.
So why choose UPMC? We can think of a few reasons.
Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
Earn over 5 Weeks of Paid Time Off Every Year Affordable Medical, Dental & Vision Coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-Paid Life Insurance Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too.
We’re making sure your career works for the whole family.
Two Weeks of Paid Parental Leave Family Planning Resources Tuition Assistance for Dependents Comprehensive Health Care for Dependents Emergency Child and Elder Care Options Flexible Work Arrangements A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are.
Employee Resource Groups Awards for Champions of Dignity & Respect Center for Engagement & Inclusion Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Up to $6,000 of Annual Tuition Assistance Ongoing Learning via Linkedin Learning Accelerated Career Pathways for Growth Robust Instructor-led Education and Learning Pathways Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
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